Technical Support Specialist
As part of our growing team you will need to be flexible on your duties as we all roll our sleeves-up and do whatever is required to keep our customers happy.
Curiosity, tenacity and flexibility are the most important attributes of any candidate. Our team members are based in the US, Pakistan, India and Hong Kong so it’s not unusual for us to have calls after hours.
Full training and development is on offer to the right candidate.
Answer calls from existing and new customer
Troubleshoot customer issues
Create compelling customer demos of our software
Import and export of data from our systems to help customers
Create and manage project tasks
Follow up with vendors and other teams
General admin duties
Setting-up of customer demos and meetings
Learn how to use our software and make minor (non-code) changes
Maintain your knowledge of our software
Keeping the CEO topped-up with coffee
Managing multiple customers and issues at once
Being curious and figuring out solutions
Communicating customer requirements into technical specifications
Experience in working directly with customers
Technical knowledge (doesn't have to be coding)
Tenacity to get to root causes of issues
Willingness to learn