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Technical Support Specialist

Bremerton, United States

As part of our growing team you will need to be flexible on your duties as we all roll our sleeves-up and do whatever is required to keep our customers happy.

Curiosity, tenacity and flexibility are the most important attributes of any candidate. Our team members are based in the US, Pakistan, India and Hong Kong so it’s not unusual for us to have calls after hours.

Full training and development is on offer to the right candidate.

Responsibilities

  • Answer calls from existing and new customer

  • Troubleshoot customer issues

  • Create compelling customer demos of our software

  • Import and export of data from our systems to help customers

  • Create and manage project tasks

  • Follow up with vendors and other teams

  • General admin duties

  • Setting-up of customer demos and meetings

  • Learn how to use our software and make minor (non-code) changes

  • Maintain your knowledge of our software

  • Keeping the CEO topped-up with coffee

Challenges

  • Managing multiple customers and issues at once

  • Being curious and figuring out solutions

  • Communicating customer requirements into technical specifications

Must Have

  • Experience in working directly with customers

  • Technical knowledge (doesn't have to be coding)

  • Tenacity to get to root causes of issues

  • Willingness to learn

Job Complexity:
Personal Evolution:
Variability of the Job:
Job Security:
Overachieving Possibilities:

What's great about this job?

  • Small team with great customers
  • Excellent office and working environment
  • Ability to learn and grow
  • Flexible working hours